Privacy Policy

1. What Type of Information Do We Collect? 

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information. 

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For Events & Studio Passes: We specifically collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information); and specific requirements related to your Studio Pass (such as attendance frequency or membership status) or event registration (such as dietary restrictions or accessibility needs). 

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2. How Do We Collect Information? 

When you conduct a transaction on our website, register for an Event or purchase a Studio Pass, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only. 

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3. Why Do We Collect Such Personal Information? 

We collect such Non-personal and Personal Information for the following purposes: 

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1. To provide and operate the Services (including event registration, Studio Pass management, and facility access); 

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1. To provide our Users with ongoing customer assistance and technical support; 

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1. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (such as event updates, Studio Pass expiration reminders, or studio schedule changes); 

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1. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

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1. To comply with any applicable laws and regulations. 

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4. How Do We Store, Use, Share and Disclose Your Personal Information? 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services, including event tickets and Studio Passes, to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. 

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5. How Do We Communicate With You? 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Adventures Alive Studio events or Studio Pass availability, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail. 

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6. How Can You Withdraw Your Consent? 

If you don’t want us to process your data anymore, please contact us at Davidbay@AdventuresAliveStudios. 

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7. Privacy Policy Updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.